Shipping & Returns

Orders received will be despatched no more than 2 business days following receipt of order.

For product care, all our orders are despatched Monday to Thursday (excluding NZ Public Holidays). Please note PBT and Mainfreight Christmas Closure periods apply to our ability to dispatch your order within the timeframe above.

Shipping within New Zealand

We have a flat rate of NZD$7.50 for all order deliveries in the North Island and NZD$17.50 for the South Island. All orders are sent via Peter Barker Transport (PBT).

Rural addresses can add another 1-3 days depending on location and may incur an additional charge.

FREE Shipping on orders over $80.

International Shipping

We are currently only delivering to New Zealand.

If you wish to make an order for international destinations, please get in touch with us directly to sales@hotwaterbrewingco.com.

Returns Policy

For most cases, we accept refunds and exchanges within 30 days of the original purchase date as long as the item has not been used and all of the original packaging is intact.

If you wish to return an item please contact us on sales@hotwaterbrewingco.com and we will do our best to make it right. 

Cancellations

If you have placed an order and wish to cancel it before we send it out then please contact us as soon as possible. If the order has already been despatched then our standard returns policy applies.